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Support Article

AES Repeatedly Shows Error Message



Following errors are observed in AES log file.

[2/25/15 21:31:48:105 JST] 00000053 SystemErr R log4j:ERROR Exception in SOAPAppenderPega.sendEvent()
[2/25/15 21:31:48:105 JST] 00000053 SystemErr R log4j:ERROR Msg: SOAP service [PegaAES][Events][logAlert] failed:PRRuntimeError
[2/25/15 21:31:48:105 JST] 00000053 SystemErr R log4j:ERROR Cause: null

Stesp to Reproduce:-
  1. Install PRPC 7.x version
  2. Install AES 7
  3. Configure nodes to monitor the PRPC.
  4. AES logs contains these errors

Root Cause

PEGA 7   DSS needs to be modified to the new ruleset for the PEGA-Engine for PEGAAES .


This issue is resolved through the following local change: *

Add a Dynamic System Setting for
 and specify the value 07-20-01.

Here is the link for PDN article:

Published April 29, 2015 - Updated December 2, 2021

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