Support Article
AES reports are not populating with data
SA-37904
Summary
Following reports are not populating for the monitored nodes (7.1.5 and 7.1.8)
Weekly Performance Metrics
Guardrail Statistics by Day
Projected Average Response Time Savings
Highest-Return Alert Action Items to Address
Highest-Return Exception Action Items to Address
System Activity Comparison By Week
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
A defect or configuration issue in the operating environment
The URL for the monitored node definition in AES is [unable to determine]
and the monitored node Dynamic System Setting specifies PULL.
Resolution
Perform the following local-change:
Set the monitored node to Dynamic System Setting to PUSH
Alter the node New Connection String definition in AES with the correct URL and port for PRSOAPServlet on the monitored node.
Please also review the details in this PDN article Troubleshooting AES 7.1.7 and AES 7.2 connectivity, performance, and reporting problems Pega Short URL: http://pe.ga/2nks5So
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Published June 28, 2017 - Updated October 8, 2020
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