Support Article

AES reports are not populating with data

SA-37904

Summary



Following reports are not populating for the monitored nodes (7.1.5 and 7.1.8)
Weekly Performance Metrics
Guardrail Statistics by Day
Projected Average Response Time Savings
Highest-Return Alert Action Items to Address
Highest-Return Exception Action Items to Address
System Activity Comparison By Week


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect or configuration issue in the operating environment

The URL for the monitored node definition in AES is [unable to determine]

and the monitored node Dynamic System Setting specifies PULL.


Resolution



Perform the following local-change:

Set the monitored node to Dynamic System Setting to PUSH


Alter the node New Connection String definition in AES with the correct URL and port for PRSOAPServlet on the monitored node.



Please also review the details in this PDN article
Troubleshooting AES 7.1.7 and AES 7.2 connectivity, performance, and reporting problems Pega Short URL: http://pe.ga/2nks5So

Published May 12, 2017 - Updated June 27, 2017

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