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Support Article

Agent does not process queue items



An agent is unable to process queued items from System-Default-Entry.

Error Messages

Not Applicable

Steps to Reproduce

  1. Queue the items using the QueueForAgent activity.
  2. Create an agent to process the items and pass the agent name as "Process Customer Details".

Root Cause

An issue in the custom application code or rules.


Remove the spaces from the agent name "Process Customer Details" to "ProcessCustomerDetails".

Published September 13, 2016 - Updated October 8, 2020

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