Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Agent schedule is generated with incorrect schedule after import

SA-44216

Summary



A new version of an agent rule was imported, which modified the schedule for an agent, and the Data-Agent-Queue instances were deleted. When the schedule instances were regenerated, the schedule was incorrect.

The xml for the Data-Agent-Queue instance shows the correct ruleset version; however, the schedule for the agent was from the prior version.


Error Messages



Not Applicable


Steps to Reproduce

  1. Import a new agent rule with an updated agent schedule.
  2. Delete the agent schedule instances.
  3. Stop/start the agent from the Agents landing page.
  4. Check the agent schedule that was generated.


Root Cause



The Data-Agent-Queue schedule instances need to be deleted and then regenerated via the MasterAgent. The start/stop of the agents via the Agents landing page is only designed to create the Data-Agent-Queue instance from memory so it does not read the schedule from the latest Rule-Agent-Queue instance.

Resolution



After importing the new agent rule, delete all of the agent schedules and allow them to regenerate via the MasterAgent so they will be generated from the latest version of the rule.

Note: Enhancement request FDBK-22928 has been submitted to review the Agents landing page functionality in a future release. BUG-329109 was entered to update the Help documentation.

Suggest Edit

Published November 5, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us