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Support Article

Agent unable to process Work items

SA-23055

Summary



After queuing items for a custom agent, they are being sent to the broken process queue with errors.  Upon re-queuing the items, they process as expected.


Error Messages



Unable to open an instance using the given inputs error.


Steps to Reproduce



Queue an item for a custom agent.


Root Cause



An issue in the custom application code or rules.

Resolution



Perform the following local-change:

Adjust the configuration when using Queue-For-Agent to utilize the MinimumAgeForProcessing and Deferred parameters.
Suggest Edit

Published May 14, 2016 - Updated December 2, 2021

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