Support Article
AJAX container does not work correctly in Theme Cosmos
SA-98509
Summary
When using an AJAX container to open multiple work objects in tabs, blank work objects open in the User portal.
Error Messages
Not Applicable
Steps to Reproduce
Convert the Single Page Application (SPA) dynamic container present in the UserPortal section to use a multi-doc dynamic container. Hence, cases open as a tab inside an iFrame.
Root Cause
The Cosmos application must use the out-of-the-box configuration which is based on an SPA dynamic container.
Resolution
Do not customize the UserPortal section or add any AJAX container to sections or pages.
Published December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.