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Support Article

AJAX container does not work correctly in Theme Cosmos

SA-98509

Summary



When using an AJAX container to open multiple work objects in tabs, blank work objects open in the User portal.




Error Messages



Not Applicable


Steps to Reproduce



Convert the Single Page Application (SPA) dynamic container present in the UserPortal section to use a multi-doc dynamic container. Hence, cases open as a tab inside an iFrame.


Root Cause



The Cosmos application must use the out-of-the-box configuration which is based on an SPA dynamic container.


Resolution



Do not customize the UserPortal section or add any AJAX container to sections or pages.

Published December 2, 2021

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