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Alert occurs on running Pega Mobile Client for the first time

SA-54187

Summary



Alert displays in logs on running Pega Mobile Client application for the first time.


Error Messages



03-16 976 27812-27834/it.unipol.pas.carristi V/NativeCrypto: SSL shutdown failed: ssl=0xa35d1b60: Failure in SSL library, usually a protocol error
error:100000fa:SSL routines:OPENSSL_internal:SHUTDOWN_WHILE_IN_INIT (third_party/openssl/boringssl/src/ssl/ssl_lib.c:788 0x86716714:0x00000000)
03-16 979 27812-27834/it.unipol.pas.carristi W/FileRequest: Error occurred when accessing https://m.portalefornitori-test.prontoassistance.it/pasweb/PRServletContainerAuth
javax.net.ssl.SSLHandshakeException: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.
at com.google.android.gms.org.conscrypt.OpenSSLSocketImpl.startHandshake(:com.google.android.gms:350)
...
03-16 979 27812-27834/it.unipol.pas.carristi W/FileRequest: at com.google.android.gms.org.conscrypt.OpenSSLSocketImpl.verifyCertificateChain(:com.google.android.gms:588)
at com.google.android.gms.org.conscrypt.NativeCrypto.SSL_do_handshake(Native Method)
at com.google.android.gms.org.conscrypt.OpenSSLSocketImpl.startHandshake(:com.google.android.gms:346)
... 28 more
Caused by: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.

 

Steps to Reproduce



Run the Pega Mobile Client (Hybrid Client) application.


Root Cause



Alert occurred as Pega server used SSL certificate that was self signed and not signed by a trusted anchor.


Resolution


Use a certificate signed by a trusted Certificate Authorities (CA).
 

 

Suggest Edit

Published December 13, 2018 - Updated October 8, 2020

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