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Support Article

All the custom alerts do not displaying in PDC



When sending custom alerts using the SendApplicationAlert activity, only a few alerts are logged in the Predictive Diagnostic Cloud (PDC).

For example,

When the activity is executed with a loop of 500, only 297 alerts are logged.

Error Messages

Not Applicable

Steps to Reproduce

  1. Accept more than 400 records.
  2. Invoke the SendApplicationAlert activity. Check the Alert log.

Root Cause

An issue in the custom application code or rules.

The default Alert size was set to 300.


Perform the following local change:

Add the below settings in the prconfig.xml file to control this alert:
  • <env name="alerts/general/maxAlertCountInTimePeriod" value="500" /> (this setting indicates the number of alerts allowed during a time period)
  • <env name="alerts/general/maxAlertCountTimePeriodMinutes" value="5" /> (this specifies the length in minutes for which the system suppresses alerts.)

Published August 19, 2019 - Updated December 2, 2021

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