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Support Article

All pop up windows (child windows) are open after log out



All the popup windows are open after  user logs out of the application.

Error Messages

Not applicable

Steps to Reproduce

  1. Open a work object.
  2. Click the 'Add or Edit attachment' option.
  3. Click Log Off on the main window.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
  1. Add the Run Script before Log off action for the Log off menu item click to modify the pyCaseManager navigation rule.
  2. In the Run script provide 'closeWindows'.
  3. Add the below script to UserWorkForm HTML rule.

    function closeWindows()

    var curWin= null;  while (null != (curWin= application.openedWindows.pop()))

    try{  curWin.close();  }catch(e){}  }  } 

For more information, refer to:


Published October 12, 2018 - Updated October 8, 2020

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