Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

All related service cases are opened on reopening I-case



All the service cases are opened in the new tabs when a previously closed interaction is reopened.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch an interaction.
2. Start service cases.
3. Close the interaction.
4. Open the service case from the worklist or workbasket.
5. Open the interaction that has been previously closed.

Root Cause

All the related service cases were added in the CPMPoratRecents.


Apply HFix-27354.

Published June 7, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us