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Support Article

Ancillary question for RC 53 CC 3

SA-30507

Summary



For RC 53 CC 3, there is a question which is confusing the advisors. The question is:

    "Did the Cardholder attempt to resolve the dispute with the Merchant? Note: If returned merchandise was refused by Merchant and Issuer can provide evidence of refusal, select ‘Yes’ "

This question is wordy and could imply that you can only select ‘Yes’ if the returned merchandise was refused by Merchant and Issuer can provide evidence of refusal.

Can the question be changed to the following?: ‘Note: If returned merchandise was refused by Merchant and Issuer can provide evidence of refusal, select ‘Yes’


Error Messages



Not Applicable


Steps to Reproduce



Perform RC 53 and CC3 with Reason Code Advisor, then see AQ with note.


Root Cause



A defect in Pegasystems’ code or rules: AQ note is confusing to users.

Resolution



Apply HFix-30404

 

Published November 23, 2016 - Updated December 2, 2021

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