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Support Article

Apostrophe character being stripped from email addresses



Error is found when sending a mail to the email id with Apostrophe, for example: name.sur'[email protected]),
The apostrophe is stripped from the email address thus the error is being shown.

Error Messages

The email address you entered couldn't be found.

Steps to Reproduce

1) Create flow.
2) Run the flow and add any interested party while creating the Work Object (WO).
3) Provide the email address of interested party which having the apostrophe.

Root Cause

It is bug in the product.


Perform the following local-change:

​In the activity 
PopulateRecipients(Data-Corr-Email) replace the following code snippet in all the 2nd, 3rd and 4th steps 

primaryPage.putString(".pyToString", sbAddresses.toString().replaceAll("'", "")); 
with the below code:

String emailAddressFinal = sbAddresses.toString().replaceAll("','", ",").replaceFirst("'", ""); 
primaryPage.putString(".pyToString", emailAddressFinal.substring(0, emailAddressFinal.length()-1));

Published January 3, 2017 - Updated October 8, 2020

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