Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Application Document does not embed Word 97/2003



A Specification instance with a MS Word 97/2003 attachment (extension = .doc) and has "Use as description?" check box appears as an embedded Word icon in the Application Document instead of embedding the contents of the Word doc.

If the extension is ".docx", the contents of the Word doc is embedded in the Application Document.

Error Messages

Not Applicable.

Steps to Reproduce

1) Create a Word file with some content and save the Word file as type "Word 97-2003 Document".
2) Create a Specification instance and attach the Word file.
3) Select the checkbox "Use as description?" for the attached Word file.
4) Generate the Application Document.
5) Verify the specification's description is displaying the Word icon.

Root Cause

An issue in the custom application code or rules.


Application document Generation was moved to server side from Pega 7.1.8 version onwards.

From then only docx file content is shown and generated documented is also docx.

rior to that, generation was client side and generated file was doc file, at that time doc description text is shown in the document.
As user has moved to higher version of document generation, this does not support to read doc files.
docx files are only handled for parsing.


Published March 16, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us