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Support Article

Application document is not getting generated



When attempting to generate an application document, a pop-up window appears with an error.

Error Messages

 "Initialization failed. Cannot locate file containing default Microsoft Word Templates folder"

Steps to Reproduce

1. Go to "Document" landing page from Designer Studio.
2. Run by clicking "Document now" button.

Root Cause

Internet Explorer Protected mode is enabled. Protected mode prevents web applications from making changes to the local workstation and blocks OCX Authoring controls by design.


Disable Protected Mode.


Published July 28, 2016 - Updated October 8, 2020

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