Support Article

Application server crashes on exporting Rule-Admin-Product

SA-25706

Summary



When a developer exports a Rule-Admin-Product (RAP), the application server hangs.


Error Messages



RequestorLockException and associated Thread dumps are generated in PegaRULES log file.


Steps to Reproduce



Not Applicable.


Root Cause



An issue in the custom application code or rules. It was determined that one of the Data Class that was exported as part of the RAP was mapped to an external Table that had millions of records.

Resolution


 

Exclude the Data class from the RAP Rule before the export.

Published July 15, 2016 - Updated July 27, 2016

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