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Support Article

Array index out of range:4 exception post HFix-8760

SA-2484

Summary



HFix-8760 was applied for caching issues. An error message appeared when logged in after the restart.

Error Messages



**@(Pega-RULES:DecisionTable).ObtainValue(tools, primary, pyTaggedDataInstances) Array index out of range: 4

Steps to Reproduce



Apply HFix-8760.

Root Cause



The dependent hotfix HFix-7271 needs more attention while installing.

Resolution



Perform the following local-change: 
  1. Bring down the server.
  2. Remove the contents of Temp directory, not just PegaRULES_Extract_Marker.txt.
  3. Take a backup of RuleIndex.
  4. Bring up the server, and use RuleIndex folder.
Suggest Edit

Published December 6, 2016 - Updated October 8, 2020

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