Assigned Urgency and Goal or Deadline time is not in sync
An SLA rule which has been configured on Work Object level and within that SLA rule, urgency is configured to increased whenever Goal/Deadline time is passed for any work object.
However, user noticed that Urgency and Goal/Deadline time is not in sync for the work object.
Steps to Reproduce
1. Configure a Case level SLA rule on a Case.
2. Configure a different SLA rule on any one of the assignment for the Case.
3. Create a case.
The root cause of this problem is a defect in customer application code/rules. Developer has configured a SLA rule on work object level and another SLA rule at assignment level. Due to this, there are some discripency in work object's urgency and its goal/deadline time.
This issue is resolved through the following local change: the SLA rule configured at assignment level is removed and task performed by this SLA has been taken care by Work object level SLA.
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