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Support Article

Assigned to in Weekly Dashboard shows unassigned



Assigned to in the Weekly Dashboard shows unassigned, although the work items are already assigned.

Error Messages

Not applicable

Steps to Reproduce

Not Applicable

Root Cause

This issue was determined to be a product enhancement request.

There is a feature to refresh the dashboard in Autonomic Event Services (AES) 7.3.

This will allow the current work items displayed to be updated and reflect assignments that took place during the day.

In AES 7.2 the update is done daily by the AES Agent only.


Here are some screen shots illustrating the new refresh feature in AES 7.3:

Initial Top Browser Items

Initial display on dashboard

Display showing refresh widget in top right corner. Hitting this will refresh the Top Browser Items list (and others on the dashboard).

New Display reflects the assignment.

Published March 29, 2018 - Updated December 2, 2021

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