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Support Article

Assigned to in Weekly Dashboard shows unassigned

SA-47068

Summary



Assigned to in the Weekly Dashboard shows unassigned, although the work items are already assigned.


Error Messages



Not applicable


Steps to Reproduce



Not Applicable


Root Cause



This issue was determined to be a product enhancement request.

There is a feature to refresh the dashboard in Autonomic Event Services (AES) 7.3.

This will allow the current work items displayed to be updated and reflect assignments that took place during the day.

In AES 7.2 the update is done daily by the AES Agent only.


Resolution



Here are some screen shots illustrating the new refresh feature in AES 7.3:

Initial Top Browser Items


Initial display on dashboard



Display showing refresh widget in top right corner. Hitting this will refresh the Top Browser Items list (and others on the dashboard).



New Display reflects the assignment.

Suggest Edit

Published March 29, 2018 - Updated December 2, 2021

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