Support Article

The Assignment Link is not visible in Review harness

SA-6097

Summary



When you open a work item, the Assignment link is not appearing in the Review harness.   However, when some other user opens the work, he sees the assignment link.

Error Messages



Not Applicable

Steps to Reproduce



Review a case a notice that the "Case Contents" section says "No items".

Root Cause



The pyPopulateCaseContents activity uses the procedure findPageByHandle. There were multiple pages on the clipboard with the same work object hadle. The expectation for findPageByHandle is that there is only one page on the clipboard. The page returned happened not to have any assignments.


Resolution



Any out-of-the-box code may use
 findPageByHandle, it's important to avoid leaving stale copies of a work object in multiple clipboard pages.

Published January 31, 2016 - Updated October 8, 2020


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