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Support Article

Assignment status display as 'New' despite setting it 'Unknown'



Assignment status display as 'New' despite setting it as 'Unknown' after upgrading to Pega 7.2.1.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Upgrade from PRPC 5.5 to Pega 7.2.1
  2. Create a case
  3. Set the status as 'Unknown' in pre-activity
  4. Run the case and verify the status

Root Cause

A software use or operation error. AssigmentStatus UI control rule is referred to in the out-of-the-box pyAssignmentStatus property which displays status based on pyStatusLabel field value. In Pega 7, pyStatusLabel.Unknown is set as 'New' in the field value rule.


Perform the following local-change:

Modify the pyStatusLabel.Unknown field value to 'New'.

Published January 16, 2018 - Updated October 8, 2020

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