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Support Article

Assignments section does not display on using OOTB case lifecyle

SA-81761

Summary



When using the out-of-the-box case lifecycle, the Assignments section (above the main work area) does not display when there is no assignment left.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a case type. 
  2. Add a stage and configure it as a Resolution stage.
  3. Add an assignment. 
  4. Run the case type. 
  5. Advance the case until it reaches the Resolved-Completed state. Verify the Assignment section.


Root Cause



In the pyAssignmentListGadget Section, the Assignment gadget displays only when assignments are present.


Resolution



Perform the following local-change:
  1. Override the pyAssignmentListGadget section.
  2. Remove {D_pyCaseContents.pxResultCount>0} condition on the Table layouts (on both the layouts).

Published August 15, 2019 - Updated December 2, 2021

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