Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Assignments section does not display on using OOTB case lifecyle



When using the out-of-the-box case lifecycle, the Assignments section (above the main work area) does not display when there is no assignment left.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case type. 
  2. Add a stage and configure it as a Resolution stage.
  3. Add an assignment. 
  4. Run the case type. 
  5. Advance the case until it reaches the Resolved-Completed state. Verify the Assignment section.

Root Cause

In the pyAssignmentListGadget Section, the Assignment gadget displays only when assignments are present.


Perform the following local-change:
  1. Override the pyAssignmentListGadget section.
  2. Remove {D_pyCaseContents.pxResultCount>0} condition on the Table layouts (on both the layouts).

Published August 15, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us