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Support Article

Attachements with Chinese-character filenames appear incorrect

SA-20807

Summary



Pega was integrated with Filenet content manager to store the work object attachments. An email was created and sent to a case. The email had an attached file named in Chinese. Random characters and symbols appeared instead of Chinese characters when downloaded from the email. However, it appeared fine in Pega.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a correspondence rule. 
2. Attach a file, which is named in Chinese. 
3. Run the use case, which sends email along with attachments.

Root Cause



SendEmailMessage RUF was customized into the rule set, and a part of the code was missing from the RUF.

Resolution



Add the following code to the SendEmailMessage RUF.

String attname = attach.getString("pyName"); 
//BUG-152335: added code to encode the attachment name 
attname = javax.mail.internet.MimeUtility.encodeText(attname,charset,null); 
Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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