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Support Article

Attachment is attached to incorrect chat interaction

SA-56447

Summary



Attachment is attached in the incorrect chat interaction. This occurs when a CSR is involved in multiple chats.


Error Messages



Not Applicable.


Steps to Reproduce

  1. CSR accepts the chat interation of client 1
  2. CSR accepts the chat interaction of client 2
  3. CSR works on interaction 2 and has interaction 1 in the background
  4. Ensure client 1 adds an attachment to interaction 1. Attachment is attached to interaction 2


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-43125.



 
Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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