Attachment is attached to incorrect chat interaction
Attachment is attached in the incorrect chat interaction. This occurs when a CSR is involved in multiple chats.
Steps to Reproduce
- CSR accepts the chat interation of client 1
- CSR accepts the chat interaction of client 2
- CSR works on interaction 2 and has interaction 1 in the background
- Ensure client 1 adds an attachment to interaction 1. Attachment is attached to interaction 2
A defect in Pegasystems’ code or rules.
Published August 19, 2019 - Updated December 2, 2021
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