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Support Article

Attachment Description is truncated

SA-96695

Summary



Text is truncated in the 'Case Attachment' popup window for the attachment's Description.


Error Messages



Not Applicable


Steps to Reproduce

  1. Add a button to any section.
  2. On the button, add the 'View Attachment' action.
  3. Save and launch the portal.
  4. Add notes.


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change:
  1. Remove the TruncatedSubject format for the .pyMemo field in the AttachmentListEmbed list view and CoverAttachmentListEmbed.
  2. Save both the rules.
Suggest Edit

Published January 2, 2020 - Updated December 2, 2021

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