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Support Article

Attachment name in email does not display correctly



The attachment name does not display correctly on the recipient's email server. This occurs when sending an email with an attachment which has a non-English (Vietnamese) name.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Send an email with an attachment. The attachment should have a Vietnamese name
  2. Open the recipient email box. The name does not display correctly

Root Cause

A defect in Pegasystems’ code or rules. The attachment name is double encoded.


Apply HFix-41646.

Published February 16, 2018 - Updated October 8, 2020

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