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Support Article

Attachment saved in Pega database instead of repository

SA-76254

Summary



An application is configured to store content in a repository. However, the attachment is saved in the Pega database instead of the repository, intermittently.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a flow with processes to add attachments.
  2. Add an attachment with the same name.


Root Cause



This behavior is as per Pega product design.

In Step 4 of pzSaveToRepository, a check is performed if the file already exists in the repository. If the file exists, the 'Conflict' message rule is set which states, 'The specified file/folder already exists in the target repository. Please specify a different file/folder.'.
After this, the check jumps directly to Step 16, where it exits the activity. Unless there is no error, it does not remove the pyAttachStream of the record in the database (which occurs in Step 14, where the pyAttachStream only is removed on a successful save).



Resolution



Perform the following local-change:

Set the CreateProblemFlow parameter when adding the attachment such that a problem flow is generated if there is an error. An Administrator can delete and re-add the attachment as required. The pxCreatePDF activity has a step at the end, to set the param.CreateProblemFlow to true if there is an error.

An enhancement request, FDBK-30784, is created for consideration by Pega Product Management.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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