Support Article
Attachments are not shown when uploading from mobile browser
SA-72974
Summary
A portal is designed such that it is accessible on both a desktop and mobile devices. When using the pzMultifilePath control to upload files to the application, the attachments do not display when they are accessed on the mobile browser. The busy indicator displays when uploading the files, however, the files are not uploaded.
Error Messages
Not Applicable
Steps to Reproduce
- Use the pzMultifilePath file control
- Configure parameters of the pzMultifilepath control with custom activity which invokes the Work-pzSaveAttachments.
Root Cause
A software use or operation error.
The Work-pzSaveAttachments activity has a step to remove attachments. The When condition is performed before executing the pzRemoveAttachments activity, that is, pxRequestor.pxIsMobileDevice=="true". This is because the condition is true while attaching documents in the mobile devices and the attachments are missing.
Resolution
Perform the following local-change:
Update the custom activity to invoke the Work-.SaveAllAttachments activity instead of the Work-.pzSaveAttachments.
Published April 2, 2019 - Updated October 8, 2020
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