Summary

Error Messages

Steps to Reproduce

1. Define a sample offline case type.
2. Add a button to the section and change the control type to 'Attach content'.
3. In the Control properties, change Category to 'File'.
4. Build an Android or iOS application (Android for this use case). The device is connected to the Internet..
5. Create a new case.
6. Click the Attachment button created. Click a photo and attach it to the case. Note the case ID.
7. Submit the case.
8. In Chrome DevTools, list all items with API:
   
   launchbox.PRPC.ClientStore.getItemsStats(function(x) {console.log("elo1: " + JSON.stringify(x));}, function(x) {console.log("elo2: " + JSON.stringify(x));});
    
9. In the output, locate the attachment item using the case ID.
   
   In this use case: {"type":"DATA-WORKATTACH-FILE","handle":"DATA-WORKATTACH-FILE O77V2G-HARNESS-WORK H-25!20190705T124026.079 GMT","size":null},
    
10. Define the handlers using the information provided in: http://docbuild.antennasoftware.com/docs/archives/ac/ac_7_41_0/client_api/container_example_doc_viewer.html
    
          var handlers = {
            onProgress: function (progress) {
              console.log('Progress: ' + progress * 100);
            },
            onSuccess: function () {
              console.log('SUCCESS!');
            },
            onFailure: function (error) {
              console.log('FAILURE! ' + error.description + ' code: ' + error.code);
            }
          };
     
11. Invoke the below getItem API:
    
    launchbox.PRPC.ClientStore.getItem("DATA-WORKATTACH-FILE", "DATA-WORKATTACH-FILE O77V2G-HARNESS-WORK H-25!20190705T124026.079 GMT").then(item => {console.log(item.url); launchbox.DocumentViewer.open(item.url,{},handlers)})
    
    Reported behavior: The below is printed and the image displays on the device screen,
    
    filebox://fs_com.pega.gcs.pushtest/shared_temporary/ClientStore/files/4aqYgZ0fhJEhSyvU4eTD8Ph4tmyNgCw8.jpg
     
    Expected behavior: The attachment should be removed from the device after the case is submitted.

Root Cause

Resolution