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Audit trail converts special characters and displays their names



Audit trail converts the special characters and displays their names.
For example, '&+' displays as '&&#43'.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Input data into fields in the case information screen with special characters
  2. Add the field in Field Level Auditing
  3. Save the caseCheck audit trail and observe that the characters are converted

Root Cause

The pyCaseHistoryContent section uses the FormattedText control for the pyMessageKey (Description) column.


Perform the following local-change: 

Change the pyCaseHistoryContent section to use the DisplayAsLiteralLocalize control for the pyMessageKey (Description) column.


Published July 23, 2018 - Updated October 8, 2020

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