Support Article
Audit trail converts special characters and displays their names
SA-55833
Summary
Audit trail converts the special characters and displays their names.
For example, '&+' displays as '&+'.
Error Messages
Not Applicable.
Steps to Reproduce
- Input data into fields in the case information screen with special characters
- Add the field in Field Level Auditing
- Save the case. Check audit trail and observe that the characters are converted
Root Cause
The pyCaseHistoryContent section uses the FormattedText control for the pyMessageKey (Description) column.
Resolution
Perform the following local-change:Change the pyCaseHistoryContent section to use the DisplayAsLiteralLocalize control for the pyMessageKey (Description) column.
Published July 23, 2018 - Updated October 8, 2020
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