Audit Trail not populating for few properties
SummaryUsers observe that the Audit Trail for a work object is not populating for few properties.
Error MessagesNot Applicable
Steps to Reproduce
- Open the case in review mode.
- Try to update few of the fields using a local action.
Root CauseAn issue in the custom application code or rules.
The properties values were not changed to the updated value in clipboard.
ResolutionPerform the following local-change:
Configure to fire 'Post Value' action on change of the properties value. This changed the value in clipboard and resulted in adding audit trail.
Published May 19, 2017 - Updated July 11, 2017