Support Article

Audit Trail not populating for few properties

SA-38279

Summary



Users observe that the Audit Trail for a work object is not populating for few properties.

Error Messages



Not Applicable


Steps to Reproduce

  1. Open the case in review mode.
  2. Try to update few of the fields using a local action.


Root Cause



An issue in the custom application code or rules.

The properties values were not changed to the updated value in clipboard.

Resolution



Perform the following local-change:


Configure to fire 'Post Value' action on change of the properties value. This changed the value in clipboard and resulted in adding audit trail.

Published May 19, 2017 - Updated July 11, 2017

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