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Support Article

Audit Trail not populating for few properties



Users observe that the Audit Trail for a work object is not populating for few properties.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the case in review mode.
  2. Try to update few of the fields using a local action.

Root Cause

An issue in the custom application code or rules.

The properties values were not changed to the updated value in clipboard.


Perform the following local-change:

Configure to fire 'Post Value' action on change of the properties value. This changed the value in clipboard and resulted in adding audit trail.

Published July 11, 2017 - Updated October 8, 2020

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