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Support Article

Authentication error during test connectivity for emails

SA-50937

Summary



Authentication error during test connectivity for emails. The username and password are correct as they can be used to log into the email server directly.


Error Messages



javax.mail.AuthenticationFailedException: 535 5.7.0 (#MBR1212) Incorrect username or password.


Steps to Reproduce

  1. Create an Email Account rule
  2. Configuring the rule
  3. Run test connectivity


Root Cause



A defect in Pegasystems’ code or rules. The value in the 'User ID' field on the rule form was used incorrectly.

Resolution



Perform the following local-change:

Change the 'User ID' value to match the 'From' value.



Suggest Edit

Published March 29, 2018 - Updated October 8, 2020

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