Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Authentication error during test connectivity for emails



Authentication error during test connectivity for emails. The username and password are correct as they can be used to log into the email server directly.

Error Messages

javax.mail.AuthenticationFailedException: 535 5.7.0 (#MBR1212) Incorrect username or password.

Steps to Reproduce

  1. Create an Email Account rule
  2. Configuring the rule
  3. Run test connectivity

Root Cause

A defect in Pegasystems’ code or rules. The value in the 'User ID' field on the rule form was used incorrectly.


Perform the following local-change:

Change the 'User ID' value to match the 'From' value.

Published March 29, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us