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Support Article

Authentication timeout warning and auto log-off not working



Your application is designed to log off users after an idle period of time. The authentication timeout setting in the Access Group does not work. After a timeout period, users see the pop-up window for entering their credentials (username and password), but it does not work.

Error Messages

Not Applicable

Steps to Reproduce

Configure authentication timeout in the Access Group form, the Advanced tab.

Root Cause

A defect in Pegasystems’ code with the Session Timer and the Log-off Timer that was corrected in Pega 7.1.8.


Upgrade to Pega 7.1.8.
See the Pega 7.1.8 Release Notes for the Resolved Issue:
Session Time and Log-off Corrected

 As an alternative to upgrading to Pega 7.1.8, perform the local-change that is provided in SA-10027, pxSessionTimer logoff timer does not display as expected.  

Published January 31, 2016 - Updated October 8, 2020

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