Support Article
Authentication/RedirectGuests setting is creates issues
SA-32238
Summary
When user set Authentication/RedirectGuests as True or comment it out from prconfig.xml - SSO does not work.
However, when user set Authentication/RedirectGuests as False - SSO works, but https PRWebLDAP1 login page gets distorted.
Error Messages
SSO failure - Unauthenticated or not available.
Steps to Reproduce
- Set Authentication/RedirectGuests as True or comment it out from prconfig.xml and notice that SSO does not work.
- Set Authentication/RedirectGuests as False, and notice that SSO works but https PRWebLDAP1 login page gets distorted.
Root Cause
A third-party product issue: specifically F5 load balancer iRule configuration.
Resolution
Make the following change to the operating environment:
cookie_path variable in one iRule was not defined once corrected, both SSO scenarios work irrespective of the 'Authentication/RedirectGuests' prconfig setting (should use default in both cases).
Published January 17, 2017 - Updated October 8, 2020
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