Support Article
Auto-complete popup overlapping complete screen
SA-53409
Summary
When selecting values from the auto-complete field, the search popup enlarges and occupies the entire screen. This occurs when using the Chrome browser.
Error Messages
Not Applicable
Steps to Reproduce
- Add an autocomplete control in a section.
- Run the case in the User portal.
- Search for a value in the autocomplete field. The Search popup covers the complete screen.
Root Cause
A defect or configuration issue in the operating environment.
In touch-enabled devices, touch events are prioritized over mouse events. Pega does not support touch or mouse combination devices completely. Support for such devices is delivered in Pega 7.3.
Resolution
As a local-change, disable the 'Enable touch events' option in the Chrome flags.
For more information, refer to: https://pdn.pega.com/support-articles/calendar-picker-does-not-work-when-touch-enabled-chrome Note: Update to Pega 7.3 such that touch-enabled devices are supported.
Published July 23, 2018 - Updated October 8, 2020
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