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Support Article

Autocomplete functionality is not working properly



User used minimum search character in 'Autocomplete' control as three in most of the cases, If  three characters are typed and searched, it is displaying the results correctly (Words that have that three characters). Then If user types one more character(fourth character) then incorrect results are displayed.

Error Messages

No error message.

Steps to Reproduce

  1. Create a section with autocomplete.
  2. In that control, configure with Report Definition to display list of some results, for example: Name. Set 'Minimum Search Characters' to three.
  3. ​Then type fourth letter and press down arrow. It will display results which are not related to search term.

Root Cause

A software use or operation error: User was trying to show maximum display results as 1000, due to which the refresh was taking longer time.


Perform the following local-change:

Change the maximum results displayed from 1000 to 50 resolved the issue.

Below is the screen shot of the setting.


Published April 6, 2016 - Updated October 8, 2020

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