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Support Article

Big modal dialogs are not shown in full from CS portal



When you launch modal dialog with big content, the template action buttons are cropped and scroll bar presented could not reveal buttons.

It makes impossible to use modal dialogs from Customer Service (CS) portal.

Error Messages

Not Applicable

Steps to Reproduce

1. Use a screen layout with header fixed.
2. Launch modal dialog.
3. Observe that the modal buttons are covered.

Root Cause

User design was using a Standard modal dialog that would take up the full container space.

But since they had a screen layout and the work area container was compressed, modal buttons were covered.


Change the modal from standard to fixed.

Published June 29, 2017 - Updated October 8, 2020

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