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Support Article

BIX Extract fails sporadically in Production

SA-77246

Summary



In the user's application, the below Business Intelligence Exchange (BIX) extracts are configured based on the task.
  1. Interaction Extract
  2. Lead Extract
  3. Task Extract

Task Extract does not execute in the Production environment, sporadically. As a result, manual intervention is required to run the job.


Error Messages



com.pega.pegarules.pub.PRRuntimeException: PRRuntimeException
DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet


Steps to Reproduce



Not Applicable


Root Cause



A third-party product issue: Oracle.


Resolution



As a local-change, update to '-Doracle.net.disableOob=true'.
Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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