Support Article
BIX Extract fails sporadically in Production
SA-77246
Summary
In the user's application, the below Business Intelligence Exchange (BIX) extracts are configured based on the task.
- Interaction Extract
- Lead Extract
- Task Extract
Task Extract does not execute in the Production environment, sporadically. As a result, manual intervention is required to run the job.
Error Messages
com.pega.pegarules.pub.PRRuntimeException: PRRuntimeException
DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet
Steps to Reproduce
Not Applicable
Root Cause
A third-party product issue: Oracle.
Resolution
As a local-change, update to '-Doracle.net.disableOob=true'.
Published August 15, 2019 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.