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Support Article

BIX Extract fails sporadically in Production



In the user's application, the below Business Intelligence Exchange (BIX) extracts are configured based on the task.
  1. Interaction Extract
  2. Lead Extract
  3. Task Extract

Task Extract does not execute in the Production environment, sporadically. As a result, manual intervention is required to run the job.

Error Messages PRRuntimeException
DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet

Steps to Reproduce

Not Applicable

Root Cause

A third-party product issue: Oracle.


As a local-change, update to ''.

Published August 15, 2019 - Updated October 8, 2020

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