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BIX zip file FTP to client has 0 size



One of the nightly extract files transferred through FTP to the client has a size of 0.

Error Messages

BIXFTPServicePackage/Services/pzFTPService admin - Exception FTP Connection failed
    at com.pegarules.generated.activity.ra_action_pzftpservice_24a3cf8093f17fd84ffad712af05dadf.step2_circum0( ~[?:?]
    at com.pegarules.generated.activity.ra_action_pzftpservice_24a3cf8093f17fd84ffad712af05dadf.perform( ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( ~[prprivate.jar:?]
    at com.pega.pegarules.integration.engine.internal.RuleExecutionUtils.runActivity( ~[printegrint.jar:?]
    at ~[printegrint.jar:?]
    at ~[printegrint.jar:?]
    at ~[printegrint.jar:?]
    at ~[prprivcommon.jar:?]
    at ~[printegrint.jar:?]
    at ~[printegrint.jar:?]
    at [?:1.8.0_171]

Caused by: No such file or directory
    at Method) ~[?:1.8.0_171]
    at ~[?:1.8.0_171]
    at ~[prprivcommon.jar:?]
    at com.jcraft.jsch.ChannelSftp._put( ~[jsch-0.1.55.jar:?]
    at com.jcraft.jsch.ChannelSftp.put( ~[jsch-0.1.55.jar:?]
    at com.jcraft.jsch.ChannelSftp.put( ~[jsch-0.1.55.jar:?]
    at com.pega.pegarules.integration.engine.internal.client.ftp.JschSFTPClient.putFile( ~[printegrint.jar:?]
    at com.pega.pegarules.integration.engine.internal.connect.ftp.FTPConnectorImpl.invoke( ~[printegrint.jar:?]
    at com.pega.pegarules.integration.engine.internal.util.PRServiceUtils.invokeFTPConnector( ~[printegrint.jar:?]
    at com.pegarules.generated.activity.ra_action_pzftpservice_24a3cf8093f17fd84ffad712af05dadf.step2_circum0( ~[?:?]
    ... 10 more

Steps to Reproduce

Run the extract.

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change:
  1. Update the BIX File Listener to 'Lock listener's temporary file' and 'Ignore duplicate file names'.
  2. Update Goofys Cache to add TTL parameter in the cloud environment.

Published February 10, 2020 - Updated December 2, 2021

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