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Support Article

Blank page launches for external links in the IE browser



A value is selected from the autocomplete and mapped to an external web site. On change of the autocomplete, the relevant web site opens. In the Internet Explorer browser, along with the relevant web page that opens, another default blank page opens.

Error Messages

Not Applicable

Steps to Reproduce

  1. Select a value from the autocomplete control.
  2. Type Google.
  3. Click Enter. 

    Two pages open:

    - Google Home page
    - Default Home page

Root Cause

On change of autocomplete, the URL opens in a window to launch the web site that is relevant to the autocomplete value. However, a SetValue action ensures that the value entered in the autocomplete is cleared soon after the webpage is launched. 
SetValue in turn triggers on change. Hence, the on change actions are executed again.
Chrome and some versions of the Internet Explorer browser restrict multiple windows from opening within a few milliseconds of delay. However, some versions of the Internet Explorer browser allows multiple windows to open. This attributed to the issue.


Perform the following local-change: 

Remove SetValue.

To remove the previously entered values in the autocomplete, perform the following steps:
  1. Add an action when using the 'Other property' configuration for the OpenURLInWindow action.
  2. Execute the action only when the property value is not empty.


Published February 28, 2019 - Updated October 8, 2020

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