Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Blank PDF is generated after upgrade to Pega 7.1.7



User upgraded from PRPC 6.1 with CPM 6.1 to Pega 7.1.7 with CPM 7.1.3. The upgrade completed successfully. However, PDFs with a single blank page are generated whereas the same case in PRPC 6.1 generates multi-page PDF, with content, correctly.

In both the cases the HTML contains missing end tags at multiple places.

Error Messages

Not Applicable

Steps to Reproduce

1. Create HTMLs with atleast one missing TABLE tag enclosing <TR> tags in PRPC 6.1.
2. Verify that PDF is generated.
3. Upgrade to Pega 7.1.7.
4. Observe that blank PDF is generated.

Root Cause

The root cause of this problem is in a third-party product.

The pd4ml methods are used to directly generate PDF, instead of using HTMLToPDF activity or PDFUtils methods. pd4ml is unable to generate PDF when the HTML is malformed.

This works fine when malformed HTML is sourced  to OOTB HTMLToPDF.


Use OOTB HTMLToPDF activity or correct the malformed HTML rules.

Published July 3, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us