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Support Article

Blank screen displays on clicking the Cancel Claim link



Blank screen displays on clicking the Cancel Claim link. 

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in as a Customer Service Representative (CSR)
  2. Configure a Snapstart URL to open a work object
  3. Open the URL in Chrome
  4. Click the Cancel Claim link at the top

Root Cause

A defect in Pegasystems’ code or rules. In the Chrome and Firefox browsers, on opening the page directly by entering the URL, the window.close does not close the window due to security reasons.


Perform the following local-change:
  1. Use to open the URL
  2. Add a HTML file where a button is configured to open the link in a new tab


Published January 30, 2019 - Updated December 2, 2021

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