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Support Article

"Browser Plugin Load Errors: Open Authoring Control



User getting an error on screen 'Error - Open Authoring control failed to load' while trying to view the email attachment.

Error Messages

Errors: Open Authoring Control.

Steps to Reproduce

1. Create an email attachment. 
2. Open the email attachment . 
3. You will notice the Alert message.

Root Cause

The reported behaviour is due to the below span, the currently used method of verifying that an ActiveX control is successfully loaded into the HTML page no longer works in IE Standards mode. The current method depends on the <SPAN> element embedded into the <OBJECT> element becoming invisible after successful control load. In Standards mode the <SPAN> element is still visible, causing the above error.

<span ID="OpenAuthorFail" STYLE="color:red">Open Authoring Control Load Failure!</span>

For this specific SR, Developers were using the Show HTML rule in Data-Corr-Email, from PEGA 6 version that had the span tag. 

In the newer version of the Show-HTML rule in Data-Corr-Email it has been removed.


This issue was addressed by referring the correct Ruleset version of Show HTML rule in Data-Corr-Email. 

Published January 31, 2016 - Updated October 8, 2020

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