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Support Article

Bulk Action-Transfer worklist does not populate all the list

SA-24281

Summary



Bulk Action-Transfer worklist does not populate all the lists after upgrade. Unable to see the tasks assigned to an operator when trying to transfer worklist items through Bulk Action.

Error Messages



"Cannot open the requested instance '': class or class group "" does not exist."

Steps to Reproduce



1. Open Manager Portal.
2. Click Bulk actions.
3. Choose one operator from Transfer with dropdown.

Root Cause



A defect in Pegasystems’ code or rules: invalid page is passed to checkactionwhens method in pzgetbulkprocesscontent activity.

Resolution



Apply HFix-27939.
Suggest Edit

Published June 9, 2016 - Updated October 8, 2020

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