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Support Article

'Bulk Actions' drop down does not display all the work baskets

SA-9602

Summary



In Bulk Actions (out of the box functionality to transfer work from work list and workbasket), 'Transfer from work basket' drop down is not displaying one of the workbaskets. This work basket is visible only on one of the nodes but not on other nodes.

Error Messages



NA

Steps to Reproduce



1) Save-As an existing workbasket with a different name
2) From 'Options' menu selet 'Bulk Actions'
3) Expand 'Transfer from work basket' drop down



Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Lookuplist is not invalidated when you save-as an existing workbasket.
You can work around this by deleting lookuplist cache from SMA on that node, so that it will regenerate afresh and shows all workbaskets.


Resolution



This issue is resolved by hotfix item HFix-22043.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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