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Support Article

Bulk Actions on items with different reason codes produce error



While processing Bulk Action on two cases where one case is in the Answer Ancillary Questions stage and another is in Process Potential Duplicates, where the Reason code has not been determined yet.

The application gives a validation error, when user selects Answer Ancillary Questions from the Action tab “Please select transactions with same reason code”.

Error Messages

 “Please select transactions with same reason code”.

Steps to Reproduce

Perform a bulk action on two Smart Dispute cases with one case in Process Potential Dispute and the other in Answer Ancillary Questions.

Root Cause

The Ancillary Questions are aligned by reason code which requires the same reason code be used for bulk transactions on the Ancillary Question screen.  

​As well, the selected transactions for bulk action must *all* be at the same stage in the workflow.  


This is expected behavior in the application.  

Published January 20, 2017 - Updated December 2, 2021

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