Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Button control does not work in Firefox browser



Button control is not passed to next page in Firefox browser. The message, "Please select a customer and then click View Details" is displayed on screen. However, in IE browser, this functionality works without any issues. 

This is observed on tracing the rule in both IE and Firefox browsers. 

Error Messages

Not Applicable

Steps to Reproduce

Add a custom script functionality on the OnClick button and run the case on Firefox browser.

Root Cause

The document ‘javascipt_ruledata.txt ‘ indicates the use of API ‘httpRequestAsynch’. This API works only in IE browser. 


This issue is resolved through the following Local-change:

Instead of using the httpRequestAsynch function, use pega.u.d.asyncRequest(method, safeUrl, callback, postData). This is the standard function used in PRPC while using SafeURL so it works in all browsers.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us