Support Article
Button control does not work in Firefox browser
SA-10169
Summary
Button control is not passed to next page in Firefox browser. The message, "Please select a customer and then click View Details" is displayed on screen. However, in IE browser, this functionality works without any issues.
This is observed on tracing the rule in both IE and Firefox browsers.
Error Messages
Not Applicable
Steps to Reproduce
Add a custom script functionality on the OnClick button and run the case on Firefox browser.
Root Cause
The document ‘javascipt_ruledata.txt ‘ indicates the use of API ‘httpRequestAsynch’. This API works only in IE browser.
Resolution
This issue is resolved through the following Local-change:
Instead of using the httpRequestAsynch function, use pega.u.d.asyncRequest(method, safeUrl, callback, postData). This is the standard function used in PRPC while using SafeURL so it works in all browsers.
Published June 12, 2015 - Updated October 8, 2020
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