Support Article

Buttons not getting displayed properly in IE browser only

SA-38442

Summary



There have been some issues with UI rules in the Internet Explorer web browser as some of the options are not being displayed properly in the browser like buttons, plus icons and so on. And this is happening for SysAdmin role for Developers, but the issue does not occur in Mozilla Firefox browser.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



In the load balancer (httpd.conf file) a HTTP header "Pragma:no-cache" was added, which is restricting some buttons and icons from loading, when using Internet Explorer web browser.

Resolution

Remove the changes in the load balancer (from httpd.conf).

Published May 24, 2017 - Updated July 5, 2017


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