Call back number is not saved in an interaction
The Call back number is not saved in an interaction. When the interaction is closed and reopened, the CSR looses track of the changed call back number. This occurs when Pega Customer Service 8.2 is installed on Pega 8.2.4.
Steps to Reproduce
- Launch the interaction
- Add the Call back number to the interaction header
A defect in Pegasystems’ code or rules.
Published December 23, 2019 - Updated December 2, 2021
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