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Support Article

Campaign does resume on restarting it



Pega Marketing 7.31 is installed on Pega Platform 7.3.
Restarting a failed Campaign does not resume it. Offers are sent to the audience instead.

Error Messages

Not Applicable

Steps to Reproduce

  1. Send a few Offers. The Campaign fails.
  2. Initiate a Restart of the Campaign run.

Root Cause

This behavior is as per Pega product design.


Here’s the explanation for the reported behavior:

The Restart option does not resume the Campaign. The option restarts the entire Campaign run.

Published February 24, 2020 - Updated December 2, 2021

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