Support Article
Campaign does resume on restarting it
SA-101692
Summary
Pega Marketing 7.31 is installed on Pega Platform 7.3.
Restarting a failed Campaign does not resume it. Offers are sent to the audience instead.
Error Messages
Not Applicable
Steps to Reproduce
- Send a few Offers. The Campaign fails.
- Initiate a Restart of the Campaign run.
Root Cause
This behavior is as per Pega product design.
Resolution
Here’s the explanation for the reported behavior:
The Restart option does not resume the Campaign. The option restarts the entire Campaign run.
Published February 24, 2020 - Updated December 2, 2021
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