Campaign run completed but no output to DB and CSV
A campaign is run on a weekly basis (every Monday) in the Production environment. This campaign sends an SMS and outputs the result to a database and CSV.
Post completion of the campaign, output records were not sent to the database and CSV.
Steps to Reproduce
Schedule a campaign to run on a weekly basis.
An issue in the custom application code or rules.
Debug was enabled on 'PegaMKT_Work_ProgramRun'. As a result, the database reported connectivity time threshold breaches and PEGA0026 alerts when the campaign was run. Hence, FileDBSchedule did not run. It was responsible to perform the scheduled finalization for the File and Database output channels.
As a local-change, restart the environment.